Virtual Office Managers for HVAC, Plumbing, Electrical, Roofing & Landscaping Businesses
Get a dedicated Virtual Office Manager trained to answer calls, manage your schedule, send estimates, chase invoices, and keep the office running — while you're on the job, not in it.
- Pre-vetted assistants
- Trained for trades businesses
- Built for ServiceTitan, Jobber & Housecall Pro
- Dedicated VA matching, not a call center
What Can a Home Service Virtual Office Manager Help With?
Missed calls, unsent estimates, late invoices, and double-booked schedules — the recurring admin that costs you jobs is exactly what a dedicated Virtual Office Manager takes off your plate.
Call Answering & Dispatch
Inbound call answering, message taking, new customer intake, and routing urgent calls — answered fast, in your business's voice.
- Answering inbound calls during business hours
- Capturing job details & customer info
- Routing emergency calls appropriately
- Following up on missed calls
Scheduling & Calendar Management
Job scheduling, technician calendars, appointment confirmations, and reschedule coordination.
- Booking and confirming appointments
- Managing technician schedules
- Sending appointment reminders
- Handling reschedule requests
Estimates & Invoicing
Sending estimates, following up on unsigned ones, generating invoices, and payment follow-up.
- Sending estimates to customers
- Following up on unsigned estimates
- Generating & sending invoices
- Payment reminder follow-up
Customer Follow-Up & Reviews
Post-job check-ins, review requests, and reputation monitoring so good work actually shows up online.
- Post-job follow-up calls or texts
- Review request outreach
- Monitoring Google & Yelp reviews
- Flagging complaints for owner review
CRM & Job Tracking
Day-to-day updates inside ServiceTitan, Jobber, or Housecall Pro — so your records stay accurate without you doing the data entry.
- Updating job status in your CRM
- Customer record organization
- Job notes & history tracking
- Basic reporting
Office & Admin Support
Vendor calls, paperwork, permits, and general inbox management — the office work that piles up every evening.
- Vendor & supplier communication
- Paperwork & document organization
- Permit & licensing admin support
- General inbox management
Why Trades Businesses Choose Velocity Assistants
Pre-vetted & trades-trained
Screened and tested before placement, built for the calls, scheduling, and admin trades businesses actually deal with.
Dedicated VA matching
You work with one assistant — not a rotating call center pool.
Replacement support if needed
We handle re-matching if something isn't right.
A staffing model, not a call center
Dedicated placement, not scripted call relay.
How It Works
Be as involved as you want — we handle the matching, vetting, and onboarding so you get a dedicated assistant with minimal effort on your end.
Book a free strategy call to discuss your needs
We pull from our vetted talent pool
You interview and approve your match
Your dedicated VA joins your team
FAQs About Home Service Virtual Assistants
Can my VA actually answer phone calls for my business?+
Can my VA work inside ServiceTitan, Jobber, or Housecall Pro?+
What happens with after-hours or emergency calls?+
Will customers know they're talking to a virtual assistant?+
Can my VA send estimates and follow up on them?+
Is this the same as an answering service?+
Can my VA handle invoicing and payment follow-up?+
Stop Losing Jobs to Voicemail
Book a free call and we'll map out exactly what your Virtual Office Manager should own.
- Pre-vetted assistants
- Trained for trades businesses
- Dedicated VA matching
- Replacement support if needed