Ecommerce Virtual Assistants for Shopify, Amazon, Etsy & eBay Sellers
Get a dedicated ecommerce virtual assistant trained to help with order support, customer messages, listing updates, reviews, inventory checks, and daily store admin — across every platform you sell on.
- Pre-vetted assistants
- Trained for ecommerce platforms
- Support across Shopify, Amazon, Etsy & eBay
- Dedicated VA matching, not a freelancer pool
What Does an Ecommerce Virtual Assistant Do?
Order emails, stale listings, unanswered reviews, drifting inventory — the recurring admin that eats your week is exactly what a dedicated ecommerce VA takes off your plate.
Customer Support & Order Management
Order status updates, "where is my order" responses, return and refund processing, and shipping issue follow-up — answered fast, in your brand voice.
- Responding to routine order & support emails
- Order status and tracking updates
- Return and refund processing
- Flagging urgent issues for review
Listings & Catalog Management
New product uploads, description and image updates, pricing and variant changes, and keeping listings consistent across every platform.
- New product uploads
- Description, image & variant updates
- Cross-platform listing consistency
- Pricing & promo updates
Platform Admin
Day-to-day backend work inside Shopify, Amazon Seller Central, Etsy Shop Manager, eBay Seller Hub, and WooCommerce.
- Seller Central / Shop Manager / Seller Hub admin
- Discount & promo code setup
- Policy & compliance checks
- App and basic plugin management
Reviews & Reputation
Monitoring and responding to reviews and seller feedback, flagging issues that need your attention, and keeping your storefront looking active.
- Review & seller feedback monitoring
- Routine review responses
- Escalating issues that need owner review
- Tracking rating & feedback trends
Inventory & Fulfillment Coordination
Stock count updates across platforms, low-inventory alerts, basic supplier and 3PL follow-up, and order tracking so nothing slips.
- Cross-platform stock count updates
- Low-inventory alerts
- Supplier & 3PL follow-up
- Order tracking & delay follow-up
Reporting & Data Entry
Weekly sales and order summaries, spreadsheet upkeep, and pulling the numbers you actually look at — without you building the report yourself.
- Weekly sales & order summaries
- Spreadsheet & tracker upkeep
- Basic data entry & organization
- Recurring admin reports
Why Ecommerce Sellers Choose Velocity Assistants
Pre-vetted & platform-trained
Screened and tested before placement, built for Shopify, Amazon, Etsy & eBay — not generic admin.
Dedicated VA matching
You work with one assistant who learns your store — not a rotating freelancer pool.
Replacement support if needed
We handle re-matching at no extra cost if something isn’t right.
Flexible without full-time payroll
Recurring support without the sourcing, payroll, and ramp-up of a direct hire.
How It Works
Be as involved as you want — we handle the matching, vetting, and onboarding so you get a dedicated assistant with minimal effort on your end.
Book a free strategy call to discuss your needs
We pull from our vetted talent pool
You interview and approve your match
Your dedicated VA joins your team
Ecommerce Virtual Assistant FAQs
Can one ecommerce virtual assistant manage Shopify, Amazon, and Etsy at the same time?+
Do I need to give my ecommerce VA full access to my store and payment accounts?+
I only sell on one platform — is hiring an ecommerce virtual assistant overkill?+
How fast can an ecommerce VA get up to speed on my product catalog and brand voice?+
Can my ecommerce virtual assistant manage Klaviyo email flows?+
What happens during Q4 or a sudden sales spike?+
Can my ecommerce VA handle supplier or dropship communication?+
Stop Being the One Answering "Where's My Order" at 11pm
Book a free call and we'll map out exactly what your ecommerce VA should own.
- Pre-vetted assistants
- Trained for ecommerce platforms
- Dedicated VA matching
- Replacement support if needed