1. Acceptance of Terms
These Terms of Service ("Terms") form a binding agreement between you ("Client," "you," or "your") and Velocity Group LLC, doing business as "Velocity Assistants" ("Velocity Assistants," "we," "us," or "our"), governing your access to and use of velocityassistants.com (the "Site") and any virtual assistant staffing, matching, and related services we provide (collectively, the "Services"). By accessing the Site, submitting a form, booking a call, or engaging our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site or Services.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity.
2. Description of Services
Velocity Assistants operates a staffing and matching service that connects businesses with pre-vetted, trained virtual assistants ("VAs") to perform administrative, sales, customer support, marketing, operations, and related back-office tasks, as further described on our Site. Specific plan tiers, hourly rates or flat monthly rates, and included features are as described on our Pricing page or in a separate service order/agreement at the time of engagement, and may be updated by us from time to time (changes will not retroactively alter fees for a then-current billing period without notice).
3. Nature of the Relationship
VAs are independent contractors, not employees. Virtual assistants matched to you through the Services are independent contractors engaged by Velocity Assistants (or, depending on our then-current business structure, independently contracted third parties working under Velocity Assistants' management) — they are not employees of Velocity Assistants, and they are not your employees. Nothing in these Terms creates an employer-employee, joint-employer, partnership, or agency relationship between you and Velocity Assistants, or between you and any VA.
You agree not to directly hire, engage, or contract with any VA introduced to you through the Services outside of the Velocity Assistants platform for a period of twelve (12) months following your last engagement with that VA through us, except as otherwise agreed in writing by Velocity Assistants. This provision protects our matching and vetting investment and is a standard term in staffing arrangements.
You are solely responsible for your own compliance with employment, tax, wage-and-hour, and labor laws applicable to your use of independent contractor services, including properly classifying your relationship with any VA for your own internal and tax purposes. Velocity Assistants makes no representation regarding the tax or legal classification implications specific to your jurisdiction and recommends you consult your own counsel.
4. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Services. The Services are intended for business use.
5. Onboarding & Matching
Upon engaging our Services, we will work with you to identify your needs and match you with a VA we reasonably believe is suited to the role. Matching is based on the information you provide; you agree to provide accurate and complete information to help us make an appropriate match. We do not guarantee that any specific VA will be available at all times, and we may substitute or reassign a VA as reasonably necessary (including under our replacement guarantee described in Section 6).
6. Risk-Free Trial & Replacement Guarantee
Where advertised at the time of purchase (for example, a "2-week risk-free trial" or "free replacement guarantee"), such offers are subject to the specific terms disclosed on the relevant page or in your service order at checkout/booking. Generally:
- A risk-free trial period allows you to end the engagement within the stated window without penalty, subject to any usage-based fees already incurred;
- A replacement guarantee entitles you to request a new VA match at no additional matching fee if your assigned VA is not a suitable fit, subject to reasonable notice and cooperation on your part during the transition.
These offers may be modified or discontinued for new engagements at our discretion; changes will not affect an active engagement already governed by a specific offer.
7. Fees, Billing & Payment
Fees for the Services are as quoted on our Pricing page or in your service order, and are billed monthly unless otherwise agreed. You authorize us to invoice you (or, where applicable, charge your on-file payment method) on a recurring basis for the duration of your engagement. Except as required by law or expressly stated in these Terms, fees are non-refundable once a billing period has begun.
If payment is not received by the applicable due date, we may suspend Services until payment is made current, and may charge reasonable late fees or interest as permitted by applicable law. You are responsible for any taxes associated with your purchase of the Services, other than taxes on our net income.
8. Term, Cancellation & Termination
Engagements are billed on a month-to-month basis with no long-term contract, unless you have signed a separate agreement stating otherwise. You may cancel at any time by providing notice as described on our Pricing page or in your service order (standard notice is recommended to allow for an orderly transition); cancellation takes effect at the end of the then-current billing period unless otherwise agreed.
We may suspend or terminate your access to the Services, with or without notice, if: (a) you breach these Terms; (b) payment is past due; (c) we reasonably believe your use of the Services poses a legal, security, or reputational risk to Velocity Assistants or a VA; or (d) required by law. Upon termination, your right to use the Services immediately ceases, and any fees owed for Services already rendered remain due.
9. Client Responsibilities
You agree to:
- Provide lawful, clear, and accurate instructions for tasks assigned to a VA;
- Not request or direct a VA to perform any task that is illegal, fraudulent, hazardous, or that violates a third party's rights;
- Treat VAs professionally and refrain from harassing, discriminatory, or abusive conduct;
- Maintain appropriate control over any accounts, systems, or credentials you choose to share with a VA (see Section 11);
- Promptly notify us of any concerns regarding a VA's performance or conduct so we can address them.
10. Prohibited Uses
You agree not to use the Services to: violate any applicable law or regulation; infringe the intellectual property, privacy, or other rights of any person; transmit unsolicited bulk communications ("spam") in violation of applicable law; engage in deceptive, fraudulent, or manipulative business practices; process or request processing of sensitive categories of data (e.g., health, financial account credentials beyond what is reasonably necessary, or government identifiers) without appropriate safeguards; or attempt to circumvent the independent-contractor protections described in Section 3.
11. Confidentiality & System Access
Each party agrees to use the other's confidential information (including business, financial, and client information disclosed in connection with the Services) solely to perform its obligations, and to protect it with the same degree of care it uses for its own similarly sensitive information, but no less than reasonable care. This obligation does not apply to information that is or becomes public through no fault of the receiving party, was already known to the receiving party, or is independently developed.
If you grant a VA access to your accounts, tools, or systems, you do so at your own discretion and remain responsible for the scope of access granted and for revoking access when appropriate (including at the end of an engagement). We require VAs to agree to confidentiality obligations as a condition of working through Velocity Assistants, but we are not a guarantor of a VA's individual conduct beyond our reasonable vetting, oversight, and the remedies described in these Terms.
12. Intellectual Property & Work Product
The Site, including its design, text, graphics, and underlying code, is owned by Velocity Assistants or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Site except as necessary for normal use of the Services.
As between you and Velocity Assistants, work product created specifically for you by a VA within the scope of an assigned task (for example, documents, content, or spreadsheets produced at your direction) is owned by you, subject to (a) your full payment of applicable fees, and (b) any third-party rights embedded in materials the VA used at your direction. Velocity Assistants retains all rights to its own pre-existing tools, templates, training materials, and methodologies used to deliver the Services.
13. Site Use & Acceptable Conduct
You agree not to: attempt to gain unauthorized access to the Site or its related systems; interfere with or disrupt the integrity or performance of the Site; use any automated means (bots, scrapers) to access the Site without our prior written consent; or reverse-engineer any portion of the Site.
14. Disclaimer of Warranties
15. Limitation of Liability
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
16. Indemnification
You agree to indemnify, defend, and hold harmless Velocity Assistants and its officers, members, employees, and contractors from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services in violation of these Terms; (b) tasks you directed a VA to perform, including any that violate applicable law or a third party's rights; (c) your breach of any representation or obligation in these Terms; or (d) your violation of any applicable law.
17. Force Majeure
Neither party will be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disaster, war, terrorism, labor disputes, internet or utility failures, or governmental action.
18. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of [STATE], without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services shall first be addressed through good-faith informal negotiation. If unresolved within thirty (30) days, the parties agree that any remaining dispute will be resolved through binding arbitration on an individual basis (not as a class, collective, or representative action) in accordance with the rules of a mutually agreed arbitration provider, seated in [STATE], except that either party may bring an individual action in small claims court where available, and either party may seek injunctive relief in court to protect confidential information or intellectual property.
19. Changes to These Terms
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above, and where appropriate, we will provide additional notice. Your continued use of the Site or Services after changes take effect constitutes acceptance of the revised Terms.
20. Miscellaneous
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision will not be deemed a waiver. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms, together with our Privacy Policy and any service order you sign, constitute the entire agreement between you and Velocity Assistants regarding the Services.
21. Contact Us
Questions about these Terms can be directed to:
Velocity Group LLC (d/b/a Velocity Assistants)
[ADDRESS]
Email: hello@velocityassistants.com